Community Forum

Unsafe Driver

Regular Visitor

Unsafe Driver

An Xfinity van was speeding on our residential street early Monday morning.  I called to complain and was assured they were taking this seriously and a supervisor would call me back.  It is now Thursday evening and the promised phone call has never come.  Typical of Xfinity/Comcast.  They are just too big to care about customers.

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Official Employee

Re: Unsafe Driver

Hello susymc06. I can assist in getting the unsafe driver feedback report submitted. To get started please send me a private message and include your full name, service address, and account number so I can assist you. Please also submit the details of the incident. (Location, Van #, Plate #)

Regular Visitor

Re: Unsafe Driver

No help yet.  First complaint via phone was on May 7th.  Got an email on May 15th.  So far no word.  Disappointing that safety issues are not top priority.

Expert

Re: Unsafe Driver

In my experience, it's going to take time to complete an investigation, not to mention allow the driver to submit an answer or a rebuttal, maybe getting the driver's union or attorney involved, and then it might take some time for the GPS report on their van to come in as well as corroborating statements from other parties

No company, especially not one as massive as Comcast,  is going to share with you real time details of the investigation until after it's done to protect the driver's legal rights - and theirs - also. 

 

 


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Official Employee

Re: Unsafe Driver

 

susymc06, let us know if you'd like us to take a look into this. 

 

KenF