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Unresolved issue for over 2 mo and representatives that are rude

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Unresolved issue for over 2 mo and representatives that are rude

I have been having same issue unresolved for 2 mo. 45-60 min each time I call to find out about issue. I am promised I will get a call back and never do. Technical support and customer service that are outsourced is unacceptable. Would appreciate someone from corporate calling as promised a dozen times.