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Unreasonable Charge for repairing due to Comcast Server or bad connection outside your home

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Unreasonable Charge for repairing due to Comcast Server or bad connection outside your home

I am very mad due for poor connection and internet speed for almost two weeks.  Finally, Comcast techinical guy found out is their pole or server problem, and told me he would fix it as soon as possible. You don't believe Comcast Charge me repair fee and reactive charge on the bill.  I am looking for another more responsible internet provider. If you have anyone in the City of Chicago, Please let me know.