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Unlinking account

Regular Visitor

Unlinking account

I just moved and decided to get comcast internet/tv. I went to create the account using my phone number but that phone number was used with my parents account so my account is attached/under theirs now. Ive already called twice and it has yet to be fixed. When i log in it shows my account and theirs. I was interested in comcast mobile but if i place an order it will ship to their address and not mine. If i can't get this fixed i won't order comcast mobile. Notes had been made on my account or so ive been told. Even this message is under the wrong account name (my parents) even though i logged into my account. I need this correct please!!!