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Unlinking Accounts

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Unlinking Accounts

Years ago I created an email address on my grandmothers Xfinity account and used my cell phone number. Well now about a month ago I started my own Xfinity service and I used the same cell phone number. Now the two accounts are linked and I can't unlink them. The people in my grandmothers house can't watch anything on the roku or tablets because it is linked to my account. I've called customer service & I've chatted with a few people and they could not help me. Can anyone please help?

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Silver Problem Solver

Re: Unlinking Accounts

You need to get help from Comcast.


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Expert

Re: Unlinking Accounts


@severns2020 wrote:

Years ago I created an email address on my grandmothers Xfinity account and used my cell phone number. Well now about a month ago I started my own Xfinity service and I used the same cell phone number. Now the two accounts are linked and I can't unlink them. The people in my grandmothers house can't watch anything on the roku or tablets because it is linked to my account. I've called customer service & I've chatted with a few people and they could not help me. Can anyone please help?


call 800-Comcast and select billing. ask the agent what to do to fix the problem. If you are not a 'primary' user on her account, you will probably need to be able to get someone on the phone via a three-way call when you talk to Comcast.



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