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Unlink two accounts

New Poster

Unlink two accounts

I recently moved and started a new Comcast service at my new address. But now my old and new addresses are linked and I cannot unlink them. I called Comcast customer service multiple times and they haven't been able to assist.  How do I unlink two accounts? 

Official Employee

Re: Unlink two accounts

tgaponenko, welcome to the forum! 


I can help with the account address issue. Please send me a PM with your first/last name to take a look at this further together. Thanks! 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

I am an Official Comcast Employee.
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