Welcome to the Xfinity Forum. I can help get this taken care of. Can you please send me a private message with your first and last name and the effect phone number? To send a private message click on my name "ComcastChe", then click send a message.
resonate5353, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get help moving your username to your new service account, but if you still need assistance, please feel free to start a new thread.