Have you tried calling 1800comcast? It sounds like an issue with your online account.
Thank you for visiting the forums!
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello Cqajnobles. Thank you for joining the Xfinity Forums and for creating your first post! I can assist with going over the data options for your account. Please send me a private message and include your full name, service address, and account number so I can assist you.