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Unlimited Data option Temporarily Unavailable?

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Regular Visitor

Unlimited Data option Temporarily Unavailable?

Greetings,

 

Recently I have been getting notifications from Xfinity that I have used my data for the month and suggesting that I upgrade to the unlimited data option on my plan for $30. When I click on the link provided http://xfinity.com/buy/plan/checkout/XFINUDAT the site appears to go through several steps but ends with "the option is temporarily unavailable". I did some searching on these forums and this appears to have been an issue for a while, but I don't see a resolution.

 

Has anyone had success in adding the unlimited data option to thier plan? Are there extra steps I need to follow to get this added?

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Expert

Re: Unlimited Data option Temporarily Unavailable?

@stevens7883 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Unlimited Data option Temporarily Unavailable?

Hi @stevens7883

Thanks for using the Xfinity Forums to get help with adding Unlimited Data. Sorry for the experience you're having. I'd be happy to help get Unlimted Data added to the account for you. Please send me a private message with your full name, as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click "send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!