I am unhappy with an aspect of customer service. When I signed up for Tv/Internet the guy had to run new cable from the box outside my fenceline to my house. He said it would be 4--6 weeks before someone would be back out to bury the line. After 6 weeks I call back and there was not even a work order or trouble ticket placed. It appears that the installer didn't even schedule a followup visit!! So here it is 10 1/2 weeks later and still the wiring is haphazardly hung on my fence and lying on on the ground.. I was told today that this will not be fixed until 9/3/18 . This will be a total of 114 days from initial installation until the line is actually buried. They did give me $20 credit on my bill but I sure hope that this isn't an indication of their overall customer service.
Hello indytate, I understand the time frame to wait isn't ideal especially when you have already waited more than you should have. I cannot guarantee that I can get the appointment moved up but I can look into this to see if there is any day that may be closer. To better assist you, please send me a private message with your full name, and account number.