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Underground Service Install

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Underground Service Install

Hi,

I have made 4 service requests without any response back. I am moving my overhead electrical and Comcast cable underground from overhead (150' drop). The current services are not to code so I must do this.  I am digging the trench installing the conduit and pull lines etc. I can't find any Comcast person to advise me on conduit depth, or even the liklihood that they will pull the cable and connect it. 

I live one mile from an Equipment Service Install center but it seem like they are on another planet.

HELP!