Community Forum

Unburied cable

New Poster

Unburied cable

We were told our cable would be buried within 3-5 days. The tech came out and told us he would need to start in the neighbor's yard, but since then the cable has remained unburied and we have received no further communication. What can we do?
Official Employee

Re: Unburied cable

Thanks for reaching out to us drewedish! Welcome to the Xfinity Forums.

I'd love to work with you to get some information on the status of that drop bury as well as make sure it gets compleated as quickly as possible. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!