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Unavailable to enroll in unlimited wifi plan

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Unavailable to enroll in unlimited wifi plan

I have been trying to enroll to unlimited wifi for the past 2 days. Since my family and I go past the 1.2TB and on the website it says it is an extra $30. I keep getting an error code that says it is not available at this time. So I called 1800-Xfinity and no one answers, only the operator. Can someone help me out?