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Unauthorized termination of another person's account?

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Unauthorized termination of another person's account?

Hello, I would like some help for a rather complicated situation. My tenant is accusing me or my son of cancelling his account. We made no such communication to Comcast of doing so but he says we did. I believe he did it himself with his verbal consent. 

 

I signed up for my service in my own name online at the same address as the tenant, specifying that I am a new customer and not to interfere with the current customer's service. 

 

I would like a written resolution to this matter, hence why I am going through this forum rather than through a call. However, the details of the other person requires his consent, and I have no idea how to resolve this matter. 

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Re: Unauthorized termination of another person's account?


@Confusedcustom1 wrote:

Hello, I would like some help for a rather complicated situation. My tenant is accusing me or my son of cancelling his account. We made no such communication to Comcast of doing so but he says we did. I believe he did it himself with his verbal consent. 

 

I signed up for my service in my own name online at the same address as the tenant, specifying that I am a new customer and not to interfere with the current customer's service. 

 

I would like a written resolution to this matter, hence why I am going through this forum rather than through a call. However, the details of the other person requires his consent, and I have no idea how to resolve this matter. 


Each account MUST have a unique address.  Sounds like somehow your using the same address caused/confused the issue.  If you have a tenant, shouldn't their address have something like 'Apt 1' as part of their address to differentiate from you the owner?

Joe V
(not a Comcast employee, just another paying customer)
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Re: Unauthorized termination of another person's account?

The online sign up process let me through with no inhibitions or warnings. I recall being notified that service was already present and three options showed up, with one choice that I was new customer signing up for service. 

 

Neither his bill nor mine had an Apt number. 

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Problem Solver

Re: Unauthorized termination of another person's account?


@Confusedcustom1 wrote:

The online sign up process let me through with no inhibitions or warnings. I recall being notified that service was already present and three options showed up, with one choice that I was new customer signing up for service. 

 

Neither his bill nor mine had an Apt number. 


Sounds like there is a serious problem with that online sign up process.  Hopefully there is an agent that can take control of the issue and resolve it for you and your tenant (and report the process failure for investigation).

Joe V
(not a Comcast employee, just another paying customer)