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Unauthorized charges

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Unauthorized charges

Noticed something called Stingray Karaoke on this bill and see it's been on several. We never ordered this service. We'd like it cancelled and refunded. Thank you.

Re: Unauthorized charges

Thank you for visiting the forums! Sorry to hear about your issues. 


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am a volunteer Expert/Moderator, not an employee.

Official Employee

Re: Unauthorized charges


Hello Danatpsu1, I can assist you with getting this service removed from your account. First I will need to verify some information, can you please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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