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Unauthorized charges

New Poster

Unauthorized charges

Noticed something called Stingray Karaoke on this bill and see it's been on several. We never ordered this service. We'd like it cancelled and refunded. Thank you.
Expert

Re: Unauthorized charges

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 






I am a volunteer Expert/Moderator, not an employee.


Official Employee

Re: Unauthorized charges

 

Hello Danatpsu1, I can assist you with getting this service removed from your account. First I will need to verify some information, can you please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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