I signed up for Xfinity service this past Thursday 3/22/18. I did not provide my social security number. The agent explicitly stated that if I chose to pay a $50 deposit, a credit inquiry would not be performed. I gladly paid the $50 deposit. The next morning I saw that Comcast STILL ran an inquiry on my Equifax report. This is unacceptable. After being on the phone for approximately 3 hours, nothing was solved. A supervisor stated that all he could do was escalate it to another department, and I would hear from them within 2 weeks. I would like to speak to someone who can help me with this directly, as this NEEDS to be removed from my credit report.
As the Corporate Digital Care Team, we primarily work through private message on social media to resolve concerns. I do have the ability to help get this resolved for you. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.