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Unable to view/change plan online

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Unable to view/change plan online

I have individual/residential internet service, but live in a apartment that has bulk TV service.  When I attempt to look/change my internet service plan online, no matter what I am always taken to a screen saying that I have a bulk account and there are no options to see plans of any kind.

 

I want to see speeds and pricing compared to my current internet service plan, and was hoping it would be easier to just do so from my account online...

Official Employee

Re: Unable to view/change plan online

Hello LeAzureTopaz. Thank you for joining the Xfinity Forums and for creating your first post. Because you live at a bulk service location, the self service options within our website are limited.  I can assist with reviewing your account and going over your change of service options. Please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Unable to view/change plan online

Hello LeAzureTopaz. Thanks for private messaging me and allowing us to discuss your options. Due to elapsed time with no private message response, this thread has been locked. If you still need assistance with the matter, feel free to respond via private message or create a new post and our team would be more than happy to help you again. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!