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Unable to sign up for unlimited data for Internet

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Regular Visitor

Unable to sign up for unlimited data for Internet

I wanted to add "Unlimited Data" plan, and I saw this message.

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The product you’re interested in isn’t available for purchase at this time.

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Can we not do this online?

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Regular Visitor

Re: Unable to sign up for unlimited data for Internet

I also tried this today and got the same message.  I cant figure out who to contact.  The xfinity assistant doesnt address this issue.

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Regular Visitor

Re: Unable to sign up for unlimited data for Internet

Can anyone help with this?  I really want to sign up for the unlimited data plan.  I have yet to find a phone number on the website I can call (not to mention the horror stories of people trying to call in to get this and the CS folks not knowing the updated terms).  I also don't want to go into the store as I care for my parents who are immuno compromised.  The xfinity 'assistant' always redirects me to the forums for help.

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Regular Visitor

Re: Unable to sign up for unlimited data for Internet

I had to call 800-945-2288 to get assistance with this.

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Regular Visitor

Re: Unable to sign up for unlimited data for Internet

Thanks.  Will give that number a try.

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Regular Visitor

Re: Unable to sign up for unlimited data for Internet

Called the number and was able to be helped.