Community Forum

Unable to shop online at all.

Frequent Visitor

Unable to shop online at all.

Hello.  I am trying to see exactly what promotions are available to me.  However, whenever I attempt to, I get the following error messages:

 

  • We're sorry, it looks like you'll need some help completing your order.
  • Please call us at 1-877-680-7173 and we can help.

I can browse packages when I'm not signed in and there are a couple that are of interest to me, but every single package (including ones I'm not interested in at all) just says that they are promotional packages for new customers only.  I am not a new customer, so that information doesn't help me at all. 

 

Any attempt to browse packages while signed in leads to the above error message.  I can't upgrade even if I wanted to. 

Note that I am not actually interested in calling that number, as I am not interested in long wait times and dealing with a sales pitch.  I simply want to know exactly which packages are available to me as an existing customer and at what price. 

Official Employee

Re: Unable to shop online at all.

Hi emhamilton, I can assist going over current promotions with you. Can you please send me a private message with your account information (name on account, address and account number).

 

Thank you

Official Employee

Re: Unable to shop online at all.

Hi emhamilton, thank you for working with me via private message and please reach back out if you are still needing assistance going over current promotions.

 

Thank you