I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi, RigoMuniz - Unfortunately, I cannot provide the chat transcript but I can confirm or research any information you need. Please send me a private message and include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.