Hello WAgostini, thanks for reaching out about this iPad concern and I can further look into this for you! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.
@WAgostini, I'm happy I was able to assist with getting this iPad order issue figured out. Please be sure to reach out for any future issues or concerns. Thank you!