Community Forum

Unable to manage account online

New Poster

Unable to manage account online

Recieved a letter in the mail about changes to Xfinity packages. Signed in to review plans available, but am redirected to a phone number. Is there an issue with the website?

Official Employee

Re: Unable to manage account online

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.