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Unable to install xfinity services due to NO TAP - need asap assistance

New Poster

Unable to install xfinity services due to NO TAP - need asap assistance

Hello,

My wife and I have moved into a new construction home and have been promised multiple times by comcast customer service that a construction team would come out and put our tap - false promises. It has been over 2 weeks, and still nothing. We have had 4 xfinity techs come to our house and tell us the same thing, that they cannot install services due to no tap being done. And they have no idea what's going on. We call customer service every time, and they also do not really know what we are talking about. This is an extreme issue for us as we both work from home, and do not have internet at all. We are tired of different comcast techs coming to our house and telling us the same thing.  

 

How can this be escalated, or who do we need to directly contact, the maitenance/construction team so we can get this resolved as quickly as possible?? I have read many different forums regarding this issue and I would greatly appreciate any help.

 

Please let us know.

New Poster

Re: Unable to install xfinity services due to NO TAP - need asap assistance

Hey I’m going through this now. How did you end up getting it resolved?
Official Employee

Re: Unable to install xfinity services due to NO TAP - need asap assistance

Toledo1991 and Hauserjc, appreciate you both taking the time to post on the forums. I'd be happy to reach out to construction to get the tap install at the pole so we can get services to your home. Please send me a private message with your full name and address for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  


I am an Official Comcast Employee.
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