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Unable to change plan online

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Unable to change plan online

I am unable to change one of my account plans online. Spent 30 minutes chatting with someone who in the end suggested I call and talk to sales. I simply want to manage my plan online like I have my otehr account without talking to someone outside the US that doesn;t speak english or chatting with someone or trying to be sold something I dont want.  I have had this account for 5 years and it has gone from $70 to $170.  This is an acount at a property I spend less than 30 days a year at.  Do not put in your websites and apps that i can manage my plans and then lock it and force me to call or send some private message.....just fix the accounts so that they can be managed the way you advertise.


Re: Unable to change plan online

The "can't manage your plan" online error is a known issue. Should be fixed soon if the reports are to be believed. An employee here can help you - no pressure. 


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: Unable to change plan online

Hello jwayneeverett.


We apologize for the inconvenience. This is a known issue that we are working to address. We currently do not have an ETR on the shopping section of our website. I'll be sure to pass along your sentiments regarding our need to get this back up as soon as possible. 


If you change your mind, and would like assistance via private messaging, I can offer to go over the service offers that are available to your account. If so, please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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