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Unable to cancel Instant Tv because I am deaf/ hard of hearing

New Poster

Unable to cancel Instant Tv because I am deaf/ hard of hearing

Hello,

Does anyone know how I can cancel instant tv? The website does not allow me to cancel instant tv. I am hearing impaired so I cannot hear on the phone well and a chat rep told me that I must call or have someone who can assist me using the phone because they don't have their "cancelation tool available". I find it shameful that in 2018 that there is no easy way for a deaf or hard of hearing person to cancel the services. That seems to be discrimination to me.

Expert

Re: Unable to cancel Instant Tv because I am deaf/ hard of hearing

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Unable to cancel Instant Tv because I am deaf/ hard of hearing

Hidriedwater. I can certainly help you get Instant TV service removed/cancelled from your account. Please send me a private message and include your full name, service address, and account number so I can assist you.