Community Forum

Unable to DM any of the Comcast employees?

New Poster

Unable to DM any of the Comcast employees?

For whatever reason, I cannot DM any of you Comcast admins.  I'm hoping you can help me lower my bill without having to call retentions.  

New Poster

Bill is out of hand, help me lower it please!

My services haven't changed yet my bill keeps increasing.  Please help me lower it!

Bronze Problem Solver

Re: Unable to DM any of the Comcast employees?

Private messaging is now disabled for new members, and has been declared a "violation of forum guidelines."  https://forums.xfinity.com/t5/Customer-Service/Private-Messaging/m-p/2936832#M154540 

 

You can describe your problem here, and we'll see what we can do to help.  Smiley Happy

Official Employee

Re: Unable to DM any of the Comcast employees?

Hi, fcollette - I can check if we have any available promotions in your area. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.