Private messaging is now disabled for new members, and has been declared a "violation of forum guidelines." https://forums.xfinity.com/t5/Customer-Service/Private-Messaging/m-p/2936832#M154540
You can describe your problem here, and we'll see what we can do to help.
Hi, fcollette - I can check if we have any available promotions in your area. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.