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Trying to report a fraud attempt call.

New Poster

Trying to report a fraud attempt call.

I received a call from someone claiming to be from Xfinity calling about people being on my internet access. I asked his name and phone number so I could call him back. He gave me a number and the names of the two people he claimed were using my internet. I then called Comcast and was directed to the fraud line where I sat on hold for 30 minutes waiting to speak to a person. This is rediculous. What are the hours that the fraud unit are in, using eastern standard time, please.

Or am I waisting my time? I want these people stopped so someone not so savvy doesn't get talked into giving up their personal info to these scammers.

 

Expert

Re: Trying to report a fraud attempt call.

Customer Security Assurance 

 

    • Business Hours: 6:00am - 2:00am EST, 7 days a week
    • Contact: 1-888-565-4329

 

 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
New Poster

Re: Trying to report a fraud attempt call.

Well, that explains the long wait time. Why would she put the call thru in the first place since it was already 4pm when I called?