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Trying to get issue resolved

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Contributor

Trying to get issue resolved

I recently renewed my service with the help ComcastChe. Things went fine until the last day we communicated. Now I have an issue with the service he quoted and I can't get a response from him or her. Can someone else help. My last private message from ComcastChe was 1/23

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Expert

Re: Trying to get issue resolved

@leom 

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Contributor

Re: Trying to get issue resolved

Thanks for moving this on up. I don't know why you sent the warning about private messaging. I have been responding to a Comcast employee, using the "reply" button on his message,  who has invited me let him know if I had any issues.

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Official Employee

Re: Trying to get issue resolved

Hello Leom! Thanks for reaching back out to us. I'd be more than happy to take a look at the service issues you are having. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Trying to get issue resolved

I'm glad I was able to work with you in sorting out your bill and finding you a more fitting service plan. We are always here to help so don't ever hesitate to reach back out to us again in the future. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!