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Trouble with account and starting a service

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Trouble with account and starting a service

Hello, I previously used Xfinity in the past year but stopped for a few months, and now, I want to start an internet service again. I am able to log in to my account but I cannot shop for an internet servce. The site gives me the error message:

 

"Looks like you can't make changes to this plan.

Please contact the account owner to continue."

 

I have seen others post questions about this message in the forums, but I have not personally found a fix. I would appreciate the help. Thank you in advance.

Expert

Re: Trouble with account and starting a service


@JornellQuiambao wrote:

Hello, I previously used Xfinity in the past year but stopped for a few months, and now, I want to start an internet service again. I am able to log in to my account but I cannot shop for an internet servce. The site gives me the error message:

 

"Looks like you can't make changes to this plan.

Please contact the account owner to continue."

 

I have seen others post questions about this message in the forums, but I have not personally found a fix. I would appreciate the help. Thank you in advance.


If you discontinued all services a few months ago that account actually no longer exists.  You will need to sign up as a new customer.


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