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Trouble managing second account. Keep getting logged out

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Contributor

Trouble managing second account. Keep getting logged out

I am trying to manage our second account. I keep getting logged out after it says" restricted. and As a secondary user, you cannot access restricted areas of My Account." I am primary for both accounts.

 

Does anyone have any advice on how to fix this?  It doesn't let me manage anything and I need to fix my second account.

 

Thank you

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Expert

Re: Trouble managing second account. Keep getting logged out


@ctb99 wrote:

I am trying to manage our second account. I keep getting logged out after it says" restricted. and As a secondary user, you cannot access restricted areas of My Account." I am primary for both accounts.

 

Does anyone have any advice on how to fix this?  It doesn't let me manage anything and I need to fix my second account.

 

Thank you


You may be the Primary but the account might have something else listed for the Primary.
 
To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
 
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

     


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