I manage a residential home that has many branches leaning on a comcast wire. The wire is now hanging very low. Do you service this by trimming the trees off your wires?
I've asked a Comcast employee to help you. You should expect a reply in this thread.
JohnsonPam -- Unfortunately, Comcast doesn't trim the trees so it would be your responsibility. However, if the cable needs to be raised due to the trees and after the trees are removed or trimmed, we will fix any damage.