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Transfer Service Problems

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Frequent Visitor

Transfer Service Problems

I'm having problems with a move. My new house is in an Xfinity service area with cable lines on my street. The field survey has deemed my house unservicable and I don't know why.

Again, there are cable lines at street level where my power lines are connected & the house is 275-300 feet off the road. Help?
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Diamond Problem Solver

Re: Transfer Service Problems

200 feet, maybe a little more depending on signal levels is about it for distance to get service. It’s the local team’s call on whether to service or not. When they told you it was unserviceable, didn’t you ask them why?

I am a Retired Official Comcast Employee
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Frequent Visitor

Re: Transfer Service Problems

The service rep told me he'd contact the survey team to find out why and didnt get back to me.
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Diamond Problem Solver

Re: Transfer Service Problems

It’s probably distance

I am a Retired Official Comcast Employee
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