Just spent over an hour on the phone with customer solutions. I think its time to cut the cord. I was told they do not have ANY customer retention department to help me address past billing errors or look for a more economical plan.
Hello deeedeee1963. We certainly value your business and don't want to see you go. I can assist you with an account review to see if there are any offers available that may better suit your needs. I can also help review your billing errors. To get started, please send me a private message and include your full name, service address, and account number so I can help you.