Hi, tmschof - If you need any help with finding a better promotion for your current services, please let me know, I'd be happy to check it for you. There are several ways to contact us - phone support, chat, send us a message on Facebook or Twitter, we also have a subreddit page Comcast_Xfinity, and of course XFINITY Help and Support Forums. If you want to send a feedback you can do it here http://bit.ly/2gVoN91 or here https://support.xfinity.com/svp-contact-form.
Please let me know if there is anything I can help you with.
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