Someone from the company please help - I have spent hours on chat several times now trying to get my bill corrected - it was $153 and then in Dec it shot up to over $183 - I have now spoken with 4 different Agents who promised to give me a better package deal and my monthly cost would be again, around $153. I trusted them! (has this happened to anyone else?)
I recently recieved a notice to pay around $174? Not at all what was agreed upon, then, the very same day, I got a notice that there was an error and my new monthly total is over $190!!!
This is just not right! When I call <edited> is not a good option for me. That leaves me to trust the Agents through chat.
I am 'still' paying $30 a month for Voice which I have said over and over that I never wanted and have never activated, yet I am still being charged 'after over a year' - that's over $350 and it's been more than just the one year that's been charged!
I also am getting around 6 channels that speak a different language so they are of no use to me, and 'so far' I have noticed that I have LOST two of the channels I watch almost every day! (Travel and Game show channels). I now have to subscribe to those two channels if I want them??
I am being charged $29.95 for S/H when I was told that would be waived (by 3 different Agenst on Chat) - how do I get this taken off my bill?
I have been with this company for 'year's, never missed a payment which makes me a loyal customer. I believe I am due the same respect back so when an Agent tells me a certain price that we agree upon, that is what I expect my bill to reflect.
The last two Agents have also told me not to pay the full bill - that it will correct itself after I make my next payment. No it will not. What it will do is charge me a late fee for the extra the site shows is unpaid and I would imagine that effects my credit rating - So I paid a second payment before it would have been late.
I appreciate someone getting back to me on this. I have been working to resolve these issues far too long now without proper results and because of the constant 'changes in pakcages to make my bill where it should be), I'm paying out extra each time which is a bit counterproductive in what we are trying to achieve!
It should not be this difficult with a company this huge, to get things corrected for their customers. <This post has been edited for violating forum guidelines>
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