Hello @manjuhosur, thanks for reaching out to our Digital Care Team through our Forums page. I'm sorry to hear the line was not completely buried. We definitely want to get it fully buried as soon as possible. I would be more than happy to assist you with submitting a request to get someone out to complete this. In order to do so, can you please send me a private message including the account holder's first and last name and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".