Hi dl1234! Thank you for joining the Xfinity Forums and for creating your first post! We are glad you are here! I can help alert our local Drop Bury team that your cable drop needs to be buried. Please be aware that many areas of the country are still in off-season for burying drops due to frozen ground. I can help check your local policy. To get started, please send me a private message and include your full name so I can assist you.