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There is an orange Cable in my yard, cut, now I have no internet

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New Poster

There is an orange Cable in my yard, cut, now I have no internet

Writing for my neighbor who can't get online to post since she has no internet! Orange Cable in her backyard was cut by landscaper. Should not be buried? She needs help ASAP.she can't get online to finish her coursework and she is a grad student with deadlines. Thanks.
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Official Employee

Re: There is an orange Cable in my yard, cut, now I have no internet

Hi there. Thank you for posting and for making us aware of the situation with the line. Your neighbor will need a technician scheduled. In order to do that, we will either need to talk to the account holder themselves or an authorized user on the account. You could recommend that they check to see if a hotspot is available to connect to temporarily and reach out to us to get this scheduled. Here is more info on hotspots: https://comca.st/3h8wSmP. Thank you!


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