I had tried to contact the Xfinity customer service line in the past two days for disconnecting my internet service. Here are my experience:
Do you want to know why AT&T fiber is better than Xfinity fiber? Not only the lower price offered by AT&T, but also the quality customer service provided by AT&T. Like this kind of company (Xfinity), I don't know how long you can keep your market share......
Greetings, @zeroz! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear about the experience you had when trying to call in. I would hate to see you leave the Comcast family but I can certainly handle this request for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.