Tonight I was having issues with my webcam dropping frames during a conference. Frames were dropping from 30fps to 0. I reset the modem using the pen in the hole trick and wasn't able to get back online so I called support.
The person was nice enough but he said I should not be getting 5mhz speed and told he me was resetting it, and he did. Now I'm only getting 1.4Mhz speed. He said that he knocked me down a tier because I was getting too much, and then laughed as I'm telling him, "You're looking at my account, do you see the 2.4 and the 5.0? I'm paying for it!". He said "oops" and then told me .. "oh yeah, wait, that's right" but he refused to revert it back!
I'm paying for the performance service but he knocked me down to performance starter service.
I am so very angry.
Still no response from Comcast, I'm assuming because I was forced to switch to Blast at a higher cost, to the benefit of corporate greed.
I also stumpled on this a couple of times while trying to respond to whoever posted most recently.
Again, since you didn't read the first time. He DOWNGRADED my service. He removed 5ghz and left me only with access to 2.4ghz.
I am AC compliant but this doesn't matter if the service is not accessible to me. The DOWNGRADED SERVICE only gives access to 2.4mhz.