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The internet cable is face level while on my deck and at the deck entrance.. can we get it moved?

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The internet cable is face level while on my deck and at the deck entrance.. can we get it moved?

Here are some pictures:https://imgur.com/a/LiNqKUi

 

a supposed comcast rep on reddit claimed to get it fixed but never heard back. Would like this to be off the deck if possible... very inconvenient.

 

thanks!