Community Forum

The cable from my house is sagging about a foot off the ground.

New Poster

The cable from my house is sagging about a foot off the ground.

The cable from my house is sagging about a foot off the ground.  Everytime I try to call, I get a message that Comcast is working on getting my service back.  I have service but I am afraid that this cable will break under the weight of the snow.  This is preventable but I can't speak with anyone at Comcast.  What do I do now before there is damage.

Official Employee

Re: The cable from my house is sagging about a foot off the ground.

 

Hello rebeccadflint, I can get a tech out to raise the cable for you. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?