The address you entered could not be recognized."

[sakang222]

I'm trying to get Internet service. When I enter my address in https://www.xfinity.com/learn/internet-service I get an error message: "The address you entered could not be recognized."

How do I get my address added to the database? Xfinity supposedly services our area.

[sakang222]

I'm trying to get Internet service. When I enter my address in https://www.xfinity.com/learn/internet-service I get an error message: "The address you entered could not be recognized."

How do I get my address added to the database? Xfinity supposedly services our area.

[The_Janitor]

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

[ComcastZach · Accepted solution]

Hi sakang222 -- I can help with getting your address added to our database. Please send me a PM with your name, address, and best contact information. I'll send that information over to our serviceability team to see if we can service your address.

Click my name (ComcastZach) and click Private Message Me.