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That time of year again... to squabble with Comcast's "retention department"

Regular Visitor

That time of year again... to squabble with Comcast's "retention department"

I'm not sure exactly how long I've had my Comcast account, but probably in the range of 10 years. Every year my bill goes up (because my special offer period expires). In order to bring the price back in line I have to play the "I'm leaving you!" game with the retention department.

 

I'm currently playing nearly $200/mo for services advertised to new customers for a fraction of that price.

 

Is there any CC rep on this forum who can save me the time/effort of navigating the phone queue and just give me a reasonable offer?

Expert

Re: That time of year again... to squabble with Comcast's "retention department"

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Regular Visitor

Re: That time of year again... to squabble with Comcast's "retention department"

Thanks Nedburg

Official Employee

Re: That time of year again... to squabble with Comcast's "retention department"

Hi jp1035. I can assist with reviewing your account for lower cost options that may be available. Please send me a private message and include your full name, service address, and account number so I can assist you.