Community Forum

Texas winter outage credit

New Poster

Texas winter outage credit

My internet was out for two days in the Texas winter storm that occured. How do I go about in getting those days credited on my account?

Official Employee

Re: Texas winter outage credit

Hello, @dlozano0214, thank you for reaching out on our Forum and giving me a chance to help you tonight. I hope you and your family have been safe and warm, the news coming out of Texas is pretty scary. I can definitely help you with any credit options we have. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!