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Texas Winter Storm Outage Credit

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Texas Winter Storm Outage Credit

Hi, I live in Houston and was hit by the winter storm. My family had outages from 02/15 to 02/18. This was scary because we use VoiP for our home phone and cell phone coverage was very spotty so any calls for emergency was difficult. Thankfully everything turned out fine. I was told we could get credit for the days we had outages. 

Official Employee

Re: Texas Winter Storm Outage Credit

@HoangM3, Thanks so much for taking the time to reach out to us regarding your disruption. I am certain it was pretty scary. I heard that a lot of things were hitting everyone at once in Houston and it still hasn't stopped and I am so sorry to hear that you have had to face all of this. I would be honored to review the account for credit. Can you please reach out through private message (find out how to do so with this link with your first and last name, name on the account if different and service address? 

I am an Official Comcast Employee.
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