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Terrible way to start your customer service

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Terrible way to start your customer service

Signed up. Installation day was today. I received 2 text notifications telling me the technician was on the way and had arrived. Job done. Equipment dropped off.
Problem is, no one ever showed. Definitely didn’t drop off any equipment at my door. No one can tell me where my equipment or my technician was.. so who’s to blame here??
Official Employee

Re: Terrible way to start your customer service

Hi there, @firstimpression


I want to help look into this situation and do my best to help you out as quickly as possible! Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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