Did your tech finally show up?
FYI: They owe you a $20 credit for every tech visit after the first for the same problem. You can also get a credit for your service from the time you first reported the issue until it is resolved.
Hello Kj911, the information that (The_Janitor) provided is correct. Please allow me to get the tech rescheduled for you, I can also submit your credits for the missed appointment. To get started, please send me a private message with your full name, and account number.