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Terrible customer service

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Terrible customer service

I have been trying to find some way to get in touch with a manager about a customer service issue and I keep getting the run around so I am posting here because I don't know what else to do. I am a new customer. This morning two installers came to my home to install my equipment. They were both extremely rude. They acted as though setting up my equipment was an inconvenience. I have never encountered such terrible customer service. Not a good way to start a relationship with a brand new customer. I think I made a mistake choosing Comcast, especially with everything I just read online about their abismal history of poor customer service. I am seriously considering canceling and going with another company.
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Re: Terrible customer service


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Re: Terrible customer service

I have been trying to find some way to get in touch with a manager about a customer service issue and I keep getting the run around so I am posting here because I don't know what else to do. I am a new customer. This morning two installers came to my home to install my equipment. They were both extremely rude. They acted as though setting up my equipment was an inconvenience. I have never encountered such terrible customer service. Not a good way to start a relationship with a brand new customer. I think I made a mistake choosing Comcast, especially with everything I just read online about their abismal history of poor customer service. I am seriously considering canceling and going with another company.

shannon_long, this is definitely not the experience I want for you. I would like to look into this further. We strive for a much better experience. Please send me a private message with your full name for help. 

 

KenF


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