Your customer service rep, Felicia, was rude, short and acted like I was bothering her with all of my questions. As the Customer Service Manager for a major retailer, I would recommend, she should not interact with your customers. I will look at other options for my internet and television needs.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.